This Shipping Policy explains how orders placed on the AROTEC website are processed and delivered.
1. Order Processing Time
All orders are processed within 1–3 business days after successful order confirmation and payment.
Orders placed on Sundays or public holidays are processed on the next working day.
2. Shipping Locations
We currently ship orders across India.
For bulk orders or special delivery locations, customers may contact us directly before placing the order.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location and courier service availability.
Typical delivery time:
- Metro & major cities: 2–5 business days
- Other locations: 4–8 business days
Delivery timelines are estimates and may be affected by weather, logistics delays, or local restrictions.
4. Shipping Charges
Shipping charges (if applicable) will be clearly mentioned at checkout or communicated to you before order confirmation.
Bulk or customized orders may have separate shipping charges.
5. Order Tracking
Once your order is dispatched, we will share the tracking details by phone, WhatsApp, or email (where available).
You can use the provided tracking link to check your shipment status.
6. Delivery Partners
We use trusted third-party courier and logistics partners to ensure safe and timely delivery of your AROTEC alcohol tester and breathalyzer products.
7. Incorrect Address or Failed Delivery
Please ensure that the shipping address and contact number are correct at the time of placing the order.
If a delivery fails due to:
- incorrect address,
- unreachable contact number, or
- repeated delivery attempts,
additional shipping charges may apply for re-delivery.
8. Damaged or Missing Items
If you receive a damaged product or if any item is missing from your order, please contact us within 24 hours of delivery with:
- your order details, and
- clear photos of the package and product.
We will review the issue and assist you as quickly as possible.
9. Delays Beyond Our Control
AROTEC is not responsible for delays caused by:
- courier company issues
- natural disasters
- strikes
- government restrictions
- unforeseen operational problems
10. Contact for Shipping Support
For shipping-related questions or assistance, please contact us:
Company: AROTEC HEALTHCARE PVT LTD
Phone: 8527811805
Business: Alcohol Tester & Breathalyzer Devices
